How long will it take for me to receive my order?
Our standard turnaround time on all orders is 2-3 weeks.
I have lost my password to access my photos, what do I do?
Please contact our office on 03 9421 5668 or email us at firstname.lastname@example.org and one of our friendly customer service staff will be able to assist you.
It has been longer than 4 weeks and I haven't received my order, what do I do?
Please contact us on 03 9421 5668 or email us at email@example.com and one of our friendly customer service staff will be able to assist you.
What is the cost of postage?
We change a flat fee of $3.50 per order just to cover our cost. FREE postage for all orders above $55.
What is the standard size for prints?
We have 4 sizes that will fit a range of readily available picture frames.
5x7" inch (13cm x 18cm)
What method of payment do you accept?
For all online orders we accept VISA/ MASTERCARD/ AMEX/ PAYPAL and Direct Deposit.
Have your photographer had a "Working with Children" check?
Yes, it is required that all our photographers hold up to date "Working with Children" accreditation.