Contact Us

Phone
(03) 9421 5668 

Email
mail@makphotos.com.au

Address
23 Butler St,
Richmond 3121 

 

Online Enquiry

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FREQUENTLY ASKED QUESTIONS

 

How long will it take for me to receive my order?

Our standard turnaround time on all orders is 2-3 weeks.

I have lost my password to access my photos, what do I do?

Please contact our office on 03 9421 5668 or email us at mail@makphotos.com.au and one of our friendly customer service staff will be able to assist you.

It has been longer than 4 weeks and I haven't received my order, what do I do?

    Please contact us on 03 9421 5668 or email us at mail@makphotos.com.au and one of our friendly customer service staff will be able to assist you.

    What is the cost of postage?

    We change a flat fee of $3.50 per order just to cover our cost. FREE postage for all orders above $55.

    What is the standard size for prints?

    We have 4 sizes that will fit a range of readily available picture frames.

    5x7" inch (13cm x 18cm)
    6x8" inch (15cm x 20cm)
    8x12" inch (20cm x 30cm)
    11x14" inch (28cm x 35cm)

    What method of payment do you accept?

    For all online orders we accept VISA/ MASTERCARD/ AMEX/ PAYPAL and Direct Deposit.

    Have your photographer had a "Working with Children" check?

    Yes, it is required that all our photographers hold up to date "Working with Children" accreditation.

    Can I purchase photos from gallery that has been expired?

    Our gallery is available online for 6 months before it becomes expired. If you'd like to purchase the photos from an expired gallery, please fill out your details on our contact form or ring our office on 03 9421 5668 during business hours Monday - Friday 10am - 4pm to speak with one of our friendly staff members.

    For galleries that's been expired less than 12 months after date of event, $25 retrieval flat-fee (you can claim this back on purchases).

    For galleries that's been expired more than 12 months since date of event, $50 retrieval flat-fee (you can claim this back on purchases).

    What's your resolutions / file format for digital files?

    Small downloads are low resolution images - more suitable for social media sharing. If you're planning to print your photos, please purchase large download option.

    Large Download are higher resolution images - suitable for printing and enlargement. Please note due to production workflow limitations we do not take images in RAW format. As our main operation is same-night services, the images can vary between 1 MB to 6MB depending on the photography schedule during the event. If you want more accurate range of image size, please contact our office 03 9421 5668 within business hours or email mail@makphotos.com.au.