Contact Us

Phone
(03) 9421 5668 

Email
mail@makphotos.com.au

Address
23 Butler St,
Richmond 3121 

 

Online Enquiry

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(03) 9421 5668
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FREQUENTLY ASKED QUESTIONS

 

How long will it take for me to receive my order?

Our standard turnaround time on all orders is 2-3 weeks.

I have lost my password to access my photos, what do I do?

Please contact our office on 03 9421 5668 or email us at mail@makphotos.com.au and one of our friendly customer service staff will be able to assist you.

It has been longer than 4 weeks and I haven't received my order, what do I do?

    Please contact us on 03 9421 5668 or email us at mail@makphotos.com.au and one of our friendly customer service staff will be able to assist you.

    What is the cost of postage?

    We change a flat fee of $3.50 per order just to cover our cost. FREE postage for all orders above $55.

    What is the standard size for prints?

    We have 4 sizes that will fit a range of readily available picture frames.

    5x7" inch (13cm x 18cm)
    6x8" inch (15cm x 20cm)
    8x12" inch (20cm x 30cm)
    11x14" inch (28cm x 35cm)

    What method of payment do you accept?

    For all online orders we accept VISA/ MASTERCARD/ AMEX/ PAYPAL and Direct Deposit.

    Have your photographer had a "Working with Children" check?

    Yes, it is required that all our photographers hold up to date "Working with Children" accreditation.